Pocket DispatchPocket Dispatch
Terms & Conditions
These are basic product terms for Pocket Dispatch. They explain the ground rules for using the creator platform during this stage of the product and are not a substitute for lawyer-reviewed terms.
Using the service
Pocket Dispatch is provided as a creator newsletter platform and may still be in beta. Features, availability, delivery timing, and product behavior may change over time. You are responsible for the accuracy of the account information you provide and for maintaining the security of your login credentials.
Acceptable use
You agree not to misuse Pocket Dispatch, interfere with the service, attempt unauthorized access, or use the product in a way that harms other users, the platform, or related systems. We may suspend or terminate access if we believe the service is being misused.
Content and availability
Pocket Dispatch aims to deliver useful issue drafting and delivery workflows, but we do not guarantee uninterrupted availability, delivery of every message, or error-free operation. The product and its content are provided on an as-is and as-available basis, especially while the service is still evolving.
Intellectual property
Pocket Dispatch, including the product experience, branding, and original service materials, remains the property of Pocket Dispatch or its licensors. Using the service does not transfer ownership of those rights to you.
Billing and merchant of record
Payments for paid plans are processed by Paddle, which acts as merchant of record and is the contracting seller for checkout transactions. Billing operations, including charges, renewals, cancellations, and refunds, are handled through Paddle's systems.
Subscription cancellation
You can cancel a subscription at any time. Cancellation takes effect at the end of the current billing period, and no additional renewal charge is applied after that period ends.
Refund and withdrawal policy
You may request a full refund within 14 calendar days of the transaction. After this 14-day window, any additional refund rights are determined by Paddle's policies and any mandatory consumer protection laws in the buyer's country. For certain digital-content cases, withdrawal rights may not apply once download, streaming, or use has started after required consent.
How to request a refund
Refund requests should be submitted through Paddle: use the receipt or manage-subscription link in your transaction email, the billing support link in checkout communications, or the Paddle buyer support portal at paddle.net. When approved, refunds are typically returned to the original payment method and are generally processed within 14 days of approval.
Tax refund requests
If sales tax (such as VAT or GST) was charged and you are tax-registered in the purchase jurisdiction, you may be eligible for a tax refund where local law allows. Requests must generally be submitted within 60 days of the transaction date with valid tax registration or exemption documentation.
Ending use and contacting us
You can stop newsletter delivery at any time by unsubscribing or by changing settings in the product where available. We may also suspend or end access when needed for operational, security, or policy reasons. For questions about these terms, email editor@pocketdispatch.co.